Frequently Asked Questions
3 Hours Flash Delivery: what’s to do if I have a 3 Hour Delivery order but I can’t be there to sign the parcel?
Please call us immediately at +41 41 277 10 50 (Mon-Fri: 10 am to 6 pm, Sat: 10 am to 5 pm), and our staff will help you to re-arrange the delivery.
3 Hours Flash Delivery: when will I get my Flash delivery order?
When your order is via 3 Hour Delivery, you’ll get your parcel within 3 hours. The exact time depends on where your address is on the delivery route.
3 Hours Flash Delivery: on which national or local holidays the 3 Hour Delivery is not available?
Please note that on the following days the 3 Hour Delivery is not available (the year 2022): 1st January, 2nd January, 6 January, 28 February, 19 March, 15 April, 18 April, 1st May, 26 May, 06 June, 16. June, 01 August, 15 August, 08 September, 1st November, 08 December, 25 December, 26 December, 31st December.
Are you officially certified?
Yes, we are an official retailer of all the brands listed on this website.
Where can I discover the products live?
Les Ambassadeurs is happy to welcome you in one of our boutiques:
- Rue du Rhône 62, 1204 Genève
- Kapellplatz 5, 6004 Luzern
- Bahnhofstrasse 64, 8001 Zürich
How can I subscribe to the e-newsletter?
Please go to our homepage footer where you can suscribe to our newsletters.
Do I need to set up an account to place an order?
No, you can shop at Les Ambassadeurs without creating an account.
I've forgotten my password - What should I do?
To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via e-mail.
What forms of payment do you accept?
We accept VISA, VISA Electron, V Pay, MasterCard, American Express, Diners Club/Discover and TWINT. We accept bank transfer payment.
Do you ship internationally?
No, at the moment we only ship inside Switzerland and Liechtenstein (only with Standard Mail)
How quickly do you ship once a purchase is made?
By 3 Hours Delivery, you’ll get your parcel within 3 hours.
By Standard Mail, we ship most items within 2-5 working days, unless otherwise noted in the final confirmation e-mail. If the item is not in stock, we will inform you about the definitive delivery date.
How much do you charge for shipping?
Shipping at Les Ambassadeurs is free of charge.
How do I track my order?
By Standard Mail, once tracking details are available, you will receive tracking confirmation via e-mail and a link to track your package.
Is my package insured?
All your purchases are insured against theft and accidental damage whilst in transit from Les Ambassadeurs to your shipping address.
What if the item doesn't fit?
Please contact us to help you find the best option for your particular item ([email protected]).
Can I buy an item as a gift?
Yes, Les Ambassadeurs offers to gift wrap the product and ship it to another address than the billing address. Please inform [email protected] after you have placed your order.
Can I return or exchange my purchase and what are the conditions?
Yes, you can return or exchange your purchase but please notice the following rules:
- You can return or exchange your purchase within 14 days after you have signed the receipt of the package.
- The product has to be returned in the original packaging including the product guarantee.
- Please make sure your items are returned new, unused, wrapped up with the scratch-protection and with all Les Ambassadeurs and brand product, and security tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
How do I return or exchange an item?
You can either send it, bring it back to one of our boutiques or we will collect it from your address for free. To arrange your return or exchange, please contact [email protected] You will then receive all the necessary information.
Do I have to pay for return shipping?
No. Les Ambassadeurs provides free of charge shipping for returns and pick up. The item can also be returned at one of our boutiques.
How will I be refunded?
We will refund you via the same payment method you used to make the purchase.
How do I get help if I have questions?
You can reach us at [email protected] for any questions you may have. If your request is urgent, you can call us at +41 41 227 10 50 (Mon-Fri: 10 am to 6 pm, Sat: 10 am to 5 pm, except national and local holidays).
Where can I send any comments, concerns or feedback?
We love to hear from our customers as we're passionate about what we do and want to ensure our customers have a great Les Ambassadeurs experience. Please send your thoughts to [email protected]