Delivery Information

Delivery of "Pre-Order" items that have a "Delivery Time" or "Launch Date" in the future

 

Les Ambassadeurs continually updates its "Delivery Time" & "Launch Date" in the online shop in order to provide as precise an overview as possible.

However, The estimated delivery date indicated in the offer or in the order confirmation is not guaranteed and may change at any time. If you have any further inquiries, our customer advisors will gladly assist you via phone at +41 44 227 17 17  (Mon-Fri: 10 am to 6 pm, Sat: 10 am to 5 pm), or by email at: [email protected].

 

3 Hour Delivery

 

1)       Free Delivery within 3 hours

2)       Available for all the locations in Switzerland

3)       About 3 Hour Delivery

 

When

All orders are processed on Mon-Sat: 10 am to 5 pm, except on national and local holidays.

 

How

• Select “3 Hour Delivery” as your shipping method and checkout.

• Payment will be made before your delivery. Payment on the invoice, bank transfer, and cash on delivery is not available for 3 Hour Delivery.

• Make sure that you can be at home or at your work for the coming 3 hours and sign for the watch.

• 3 Hour Delivery orders made outside of the delivery hour (Mon-Sat: 10 am to 5 pm, except for national and local holidays), will be delivered the next working day or on the next open 3 Hour Delivery window.

Return

Please find detailed information on Returns & Credit Notes.

 

Questions & Help

Find more information on our FAQs session or reach us at [email protected] for any questions you may have.

If your request is urgent, please call us at +41 44 227 17 17  (Mon-Fri: 10 am to 6 pm, Sat: 10 am to 5 pm, except national and local holidays).

 

Important to Know

We will try our best to guarantee you a flash delivery! However, if for any unanticipated reason we are unable to deliver within 3 hours or the delivery is delayed, we kindly request your understanding and please acknowledge that it would not be a reason for a claim for compensation.

 

National & Local Holidays

Please note that on the following days, the 3 Hour Delivery is NOT available (2024): 1st January, 2nd January, 29 March, 01 April, 1st May, 20 May, 29 May, 01 August, *25 December (3 Hour Delivery only available until 14:00), 26 December, 1st January (2025)

Other delivery methods to addresses in Switzerland and Liechtenstein

 

Watches up to CHF 10‘000.-

 

1)      Free Click & Collect (selected watches - buy online, collect the watch in one of the following boutiques):

• Les Ambassadeurs Geneva
• Les Ambassadeurs Zurich
• Les Ambassadeurs Lucerne

2)      Free delivery per Post

 

Watches more than CHF 10’000.-

 

1)      Free Click & Collect (selected watches - buy online, collect the watch in one of the following boutiques):

• Les Ambassadeurs Geneva
• Les Ambassadeurs Zurich
• Les Ambassadeurs Lucerne

2)      Free delivery per Secure Post