Valuable products deserve first-class service. For over 50 years, Les Ambassadeurs has been a leading retailer of high-quality watches and jewellery and is a trusted, loyal reference not only for customers, but also for more than 30 partner brands ? especially when it comes to customer service. Our skilled staff and certified in-house watchmakers will be glad to assist you, whether it involves detailed advice, a repair or other services.
Les Ambassadeurs’ certified watchmakers are trained to provide you with a prompt initial assessment for your repair, and they have the necessary equipment to perform most small or common repairs in-house. We have spare parts in stock for most models and brands of haute horlogerie watches.
For particularly complex repairs, your watch will be sent to the manufacture for a detailed estimate. Due to our outstanding relationship with our partners, Les Ambassadeurs customers enjoy priority treatment to ensure prompt servicing.
Our specialist master goldsmiths, with whom we have been collaborating for many years, can fulfil almost any request – whether it involves watch engraving, producing a one-of-a-kind jewellery design, jewellery restoration or cleaning.
MAINTENANCE AND RESTORATION
Les Ambassadeurs workshops have state-of-the-art equipment and guarantee optimal servicing and restoration. Our customer service specialists ensure prompt, impeccable service, ranging from a battery change or simple cleaning to complete restoration or servicing of an item.
With a wide selection of original bracelets for over 30 partner brands, you can easily change your watch's appearance.
After-sales service is one of Les Ambassadeurs’ strong suits. In every boutique, our experts, who are trained watchmakers, handle repairs and servicing in specially equipped workshops, which customers can view from behind glass. This level of transparency enables customers to get an idea of what exactly happens to their watch. In this way, professional, specialised service is the key to successful after-sales service.
SELLING YOUR SECOND-HAND LUXURY WATCH
You can now sell your used luxury watch at a fair market price in our boutiques. Our trained specialist staff evaluate your watch’s condition and authenticity. We have an international team of experts at our disposal, and we determine the value based on extensive industry data that is updated daily. The evaluation of your watch takes place directly onsite, and you would normally receive an offer on the very same day. In addition to the watch’s condition and authenticity, other key criteria include its warranty, age, completeness of the paperwork, and whether the watch still has its original packaging. Give your timepiece a second chance at life and enable another watch connoisseur to purchase a second-hand luxury watch.
PART PAYMENT OR PAYMENT BY INSTALMENTS
At all Les Ambassadeurs boutiques you can take home your dream watch and pay later. There are two options available to you to pay for your watch. The first option is payment by instalments, where you can choose fixed instalments spread over 12, 24, 36 or 48 months. The second option is payment on account, where you can choose between paying the invoice in one go or split into several partial payments. With partial payments the amounts you pay can be arranged flexibly, but these must each be equivalent to at least 10% of the remaining balance. A credit check will be carried out with either payment option. Further information can be obtained in store at the boutique.
Our In-Boutique Service Centres
Rue du Rhone 62
Via Nassa 5
7500 St. Moritz