Our Services

Our Services

Valuable products deserve first-class service. For over 50 years, Les Ambassadeurs has been a leading retailer of high-quality watches and jewellery and is a trusted, loyal reference not only for customers, but also for more than 30 partner brands - especially when it comes to customer service. Our skilled staff and certified in-house watchmakers will be glad to assist you, whether it involves detailed advice, a repair or other services.

SAV

REPAIRS

Les Ambassadeurs’ certified watchmakers are trained to provide you with a prompt initial assessment for your repair, and they have the necessary equipment to perform most small or common repairs in-house. We have spare parts in stock for most models and brands of haute horlogerie watches.

For particularly complex repairs, your watch will be sent to the manufacture for a detailed estimate. Due to our outstanding relationship with our partners, Les Ambassadeurs customers enjoy priority treatment to ensure prompt servicing.

Repairs
Personalisation

CUSTOMISED DESIGN

Our specialist master goldsmiths, with whom we have been collaborating for many years, can fulfil almost any request – whether it involves watch engraving, producing a one-of-a-kind jewellery design, jewellery restoration or cleaning.

MAINTENANCE AND RESTORATION

Les Ambassadeurs workshops have state-of-the-art equipment and guarantee optimal servicing and restoration. Our customer service specialists ensure prompt, impeccable service, ranging from a battery change or simple cleaning to complete restoration or servicing of an item.

With a wide selection of original bracelets for over 30 partner brands, you can easily change your watch's appearance.

Maintenance
Personal Contact

PERSONAL CONTACT

After-sales service is one of Les Ambassadeurs’ strong suits. In every boutique, our experts, who are trained watchmakers, handle repairs and servicing in specially equipped workshops, which customers can view from behind glass. This level of transparency enables customers to get an idea of what exactly happens to their watch. In this way, professional, specialised service is the key to successful after-sales service.

Our Service Centres

ZURICH

Bahnhofstrasse 64

8001 Zurich

GENEVA

Rue du Rhône 62

1204 Geneva

LUCERNE

Kapellplatz 5

6004 Lucerne

LUGANO

Via Nassa 5

6900 Lugano

ST. MORITZ

Palace Galerie

7500 St. Moritz

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