Our Boutiques

SHIPPING

3 Hour Delivery

1)       Free Delivery within 3 hours

2)       Available for all the locations of Switzerland

3)       About 3 Hour Delivery

When

All orders processed on Mon-Sat: 10 am to 5 pm, except national and local holidays.

How

• Select “3 Hour Delivery” as your shipping method and checkout.

• Payment will be made before your delivery. Payment on invoice, bank transfer and cash on delivery is not available for 3 Hour Delivery.

• Make sure that you can be at home or at your work for the coming 3 hours and sign for the watch.

• 3 Hour Delivery orders made outside of the delivery hour (Mon-Sat: 10 am to 5 pm, except national and local holidays), will be delivered the next working day or on the next open 3 Hour Delivery window.

Return

Please find detailed information on Returns & Credit Notes.

Questions & Help

Find more information on our FAQs session or reach us at [email protected] for any questions you may have.

If your request is urgent, please call us at +41 41 277 10 50 (Mon-Sat: 10 am to 6 pm, Sat: 10 am to 5 pm, except national and local holidays).

Important to Know

We will try our best to guarantee you a flash delivery! However, if for any unanticipated reason we are unable to deliver within 3 hours or the delivery is delayed, we kindly request your understanding and please acknowledge that it would not be a reason for a claim for compensation.

Other Delivery Methods Addresses in Switzerland and Liechtenstein

Products up to CHF 10‘000.-

2)      Free delivery per Post

Products more than CHF 10’000.-

2)      Free delivery per Secure Post

RETURNS

 

• In its original packaging
• With seals and protective films intact – if these are removed, we cannot accept the returned product
• Including the warranty card and any accessories delivered along with the product
• With the original sales receipt

RETURN DELIVERIES/SHIPPING METHOD

You are responsible for selecting the correct shipping method for return deliveries (insurance cover). The return label supplied with the delivery fulfils all the requirements for insurance procedures.  This label must be used when returning goods.

If you have ordered more than one product and these have been delivered in separate packages, they may not be returned in a single package but must be sent back separately in the same manner as the delivery in order to be covered by the insurance policy.

You may return goods at Les Ambassadeurs locations. However, you will only be credited once the returned goods have been inspected. This may take up to several days.